1. What is the aim of formulating Banking Ombudsman Scheme by RBI?
1) To promote the deposits in the unbanked areas as the part of financial inclusion.
2) To promote lending among the poor people, as they are depending on non-institutional sources.
3) To redress the grievances or complaints arising out of the deficiency in the banking services.
4) To universalize the discount of commercial bills issued.
5) To incorporate the list of scheduled banks in the RBI Act 1934.
2. RBI introduced Banking Ombudsman Scheme as per Section 35 A of .............
1) Negotiable Instruments Act, 1881
2) SARFAESI Act, 2002
3) Banking Regulation Act, 1949
4) FEMA, 1999
5) RBI Act, 1934
3. Ombudsman scheme first introduced in ........
1) USA
2) India
3) Australia
4) France
5) UK
4. Which bank covered under the Banking Ombudsman Scheme?
1) Scheduled Public Sector Banks
2) Scheduled Private Sector Banks
3) Regional Rural Banks
4) Scheduled Primary Co-operative Banks
5) All of above
5. Banking Ombudsman is a senior official appointed by ..........
1) Finance Minister
2) RBI
3) SEBI
4) FSDC
5) None
6. Banking Ombudsman Scheme come into effect from .............
1) 2000
2) 1995
3) 1999
4) 2010
5) 1981
7. As per the present rules, any person can file a compliant before the Banking Ombudsman, if the satisfied reply is not received from the bank within a period of ......
1) one month
2) three months
3) two months
4) six months
5) None
8. When the Ombudsman rejects the compliant of the customer?
1) If the customer does not approach the bank first.
2) One has not made the complaint within one year from the date one has received the reply of the bank or if no reply is received if it is more than one year and one month from the date of representation to the bank.
3) Subject matter of the complaint is pending for disposal / has already been dealt with at any other forum like court of law, consumer court.
4) Complaint is frivolous or vexatious.
5) In all above cases, the ombudsman will not accept the compliant from customer.
9. The fee collected by Ombudsman to take compliant from the customer .............
1) Rs.5
2) Rs.100
3) Rs.10
4) Fix by the bank
5) No fee collects by the Ombudsman
10. The Ombudsman take the compliant and can take action if ..........
1) Non - payment or delay in payment of inward remittances.
2) Non - credit of proceeds to parties accounts, non - payment of deposit or non - observance of the Reserve Bank directives.
3) Not accepting the legal tender and or for charging of commission in respect thereof.
4) Inordinate delay in the payment or collection of cheques, drafts, bills.
5) In the all above cases the ombudsman take action against bank.
11. When the Ombudsman take action against the bank?
1) Collecting charges without adequate prior notice to the customer.
2) Refusal to accept or delay in accepting payment towards taxes, as required by government.
3) Refusal to close or delay in closing the accounts.
4) Non-observance of Reserve Bank guidelines on engagement of recovery agents by banks.
5) In the above all cases, Ombudsman take action against the bank.
12. On 24 May 2007, RBI framed a rule that any customer not satisfied with ombudsman decision, then the customer can put an appeal to ...........
1) Governor, RBI
2) Governor of that State
3) Finance Minister of India
4) President of India
5) Deputy Governor of RBI
13. RBI amended Banking Ombudsman Scheme includes complaints relating to Internet Banking and Non-adherence to BCSBI Code on 5 February 2009. BCSBI stands for ..........
1) Banking Core and Standards Board of India.
2) Banking Codes and State Board of India.
3) Banking Codes and Standards Board of India.
4) Business Codes and Standards Board of India.
5) Banking Codes and Standards Bureau of India.
14. RBI constituted committee under the chairmanship of ........... to review the Ombudsman Scheme on 7 January 2013.
1) C. Rangarajan
2) Suma Chakrabarti
3) Suma Varma
4) Usha Thorat
5) None
15. Banking Ombudsman can grant compensation up to .........
1) Rs.50 Lakh
2) Rs.10 Lakh
3) Rs.35 Lakh
4) Rs.5 Lakh
5) None
16. For mental agony, the Ombudsman can grant compensation up to ..........
1) Rs.1 Lakh
2) Rs.2 Lakh
3) Rs.25 Lakh
4) Rs.10 Lakh
5) None
17. On 11 May 2015, RBI advised all public sector banks and some private and foreign banks to appoint an internal ombudsman. The internal ombudsman would be designated as CSSO. CSSO stands for ..........
1) Central Customer Service Officer
2) Chief Customs Service Officer
3) Core Customer Service Officer
4) Chief Customer Second Officer
5) Chief Customer Service Officer
18. On how many grounds of complaints / deficiencies in bank services, the present Banking Ombudsman Scheme providing relief to bank customers?
1) 18
2) 75
3) 4
4) 11
5) 27
19. 41st G7 summit was held in Schloss Elmau, Krun, Bavaria in...
1) France
2) Canada
3) Japan
4) Germany
5) Italy
20. What is the Theme of G7 Summit 2015?
1) Save the World from Recession
2) Right decision for Right Action
3) Think Ahead. Act Together
4) Together for a Nice future
5) None of above
21. Union Ministry of Roads Transport & Highways announced which project of linking borders and coastal areas with road network?
1) Bharat Mala
2) Bharat Sagar
3) Bharat Chandrika
4) Pradhanmanthri Grameena Sadak Yozana
5) Bharat Anubandh
22. Union Minister for Road Transport and Highways is .........
1) Nitin Gadkari
2) Arun Jaitley
3) Smriti Irani
4) Suresh Prabhu
5) Sadananda Gowda
23. Alandur to Koyabedu, the 10 - km stretch of Metro Rail service launched on 29 June 2015 launched in .........
1) Chennai
2) Mumbai
3) Delhi
4) Hyderabad
5) Kolkata
24. Which state became the largest Producer of Solar Power after installing 1167 MW solar power plant, demoting Gujarat to second position?
1) Tamilnadu
2) MP
3) Rajasthan
4) HP
5) Haryana
25. CTBT Stands for ..........
1) Combined Test Ban Treaty
2) Comprehensive Tool Ban Treaty
3) Comprehensive Test Ban Treaty
4) Collective Test Ban Treaty
5) None
26. Indo-Bangladesh ODI series won by Bangladesh. The man of the series is ........
1) Mashrafe Mortaza
2) Mohammad Mushfiqur Rahim
3) M.S. Dhoni
4) Mustafizur Rahman
5) Virat Kohli
27. FIFA U-20 World Cup won by ..........
1) Serbia
2) Brazil
3) Argentina
4) South Africa
5) Uruguay
28. Which Indian scripted history by becoming the first Indian basketball player to be drafted in the National Basketball Association (NBA) on 26 June 2015?
1) Narender Kumar
2) Joginder Singh
3) Satnam Singh Bhamara
4) Amit Pal Singh
5) None
29. First Day - Night Cricket match will be played on 27th November 2015 at .......... between Australia and New Zealand.
1) Adelaide Oval Stadium (Aus)
2) Sydney Cricket Ground (Aus)
3) Brisbane Cricket Ground (Aus)
4) Eden Park (New Zealand)
5) Basin Reserve (New Zealand)
30. One of the oldest galaxies in the universe, CR7 (COSMOS Redshift 7) has been named after ........
1) Diego Maradona
2) Viswanathan Anand
3) Lionel Messi
4) Gerard Pique
5) Cristiano Ronaldo
31. Bharti Airtel has become the 3rd largest telecom company in the world having 303 million subscribers. Which company is top in this list having 626.27 miilion subscribers?
1) Aircel
2) China Mobile
3) Vodafone
4) Unimobile
5) MTS
32. 'Transcendence My Spiritual Experiences with Pramukh Swamiji' co-authored by A.P. J. Abdul Kalam and ..........
1) Manav Gupta
2) R. Narasimha
3) Sivathanu Pillai
4) YS Rajan
5) Arun Tiwari
33. 16th World Sanskrit Conference hosted by .........
1) Thailand
2) Japan
3) USA
4) Sri Lanka
5) Nepal
34. New president of ICC (International Cricket Council) is ........
1) Ravi Shastri
2) N. Srinivasan
3) Lalit Modi
4) Zaheer Abbas
5) Mustafa Kamal
35. ICC (International Cricket Council) headquarters located at ..........
1) Mumbai
2) Sydney
3) Lords
4) Dubai
5) New Delhi
36. Present chairperson of the Central Board of Direct Taxes (CBDT)?
1) Anita Kapur
2) Arun Jaitley
3) Rajiv Mehrishi
4) Raghuram Rajan
5) Chitra Ramkrishna
37. Tanzania president visited India. He is .......
1) Abdel Fattah el-Sisi
2) Mulatu Teshome
3) James Michel
4) Beji Caid Essebsi
5) Jakaya Kikwete
38. The capital of Tanzania ...........
1) Cairo
2) Addis Ababa
3) Victoria
4) Tunis
5) Dodoma
39. The currency of Tanzania ...........
1) Pound
2) Birr
3) Rupee
4) Dinar
5) Shilling
40. On whose memory, the National Statistics Day observes on 29th June every year on the eve of his birth day?
1) Chidambara Chandrasekaran
2) J.K. Ghosh
3) Pranab Kumar Sen
4) Samarendra Nath Roy
5) Prasanta Chandra Mahalanobis
41. Bimal Roy was removed as the chief of .....
1) DRDO
2) Indian Statistical Institute
3) Delhi Law minister
4) Chairman, National Human Rights Commission
5) None
42. Who has been appointed as the Director of Indian Statistical Institute (ISI) recently?
1) G. Satish Reddy
2) S. Christopher
3) Sanghamitra Bandyopadhyay
4) R.C. Tayal
5) K.V. Chowdary
43. Election Commission of India suspended the recognition of ......
1) PDP
2) BSP
3) BJP
4) Congress (I)
5) NPP
ANSWERS:
1-3, 2-3, 3-5, 4-5, 5-2, 6-2, 7-1, 8-5, 9-5, 10-5
11-5, 12-5, 13-3, 14-3, 15-2, 16-1, 17-5, 18-5, 19-4, 20-3
21-1, 22-1, 23-1, 24-3, 25-3, 26-4, 27-1, 28-3, 29-1, 30-5
31-2, 32-5, 33-1, 34-4, 35-4, 36-1, 37-5, 38-5, 39-5, 40-5, 41-2, 42-3, 43-5
1) To promote the deposits in the unbanked areas as the part of financial inclusion.
2) To promote lending among the poor people, as they are depending on non-institutional sources.
3) To redress the grievances or complaints arising out of the deficiency in the banking services.
4) To universalize the discount of commercial bills issued.
5) To incorporate the list of scheduled banks in the RBI Act 1934.
2. RBI introduced Banking Ombudsman Scheme as per Section 35 A of .............
1) Negotiable Instruments Act, 1881
2) SARFAESI Act, 2002
3) Banking Regulation Act, 1949
4) FEMA, 1999
5) RBI Act, 1934
3. Ombudsman scheme first introduced in ........
1) USA
2) India
3) Australia
4) France
5) UK
4. Which bank covered under the Banking Ombudsman Scheme?
1) Scheduled Public Sector Banks
2) Scheduled Private Sector Banks
3) Regional Rural Banks
4) Scheduled Primary Co-operative Banks
5) All of above
5. Banking Ombudsman is a senior official appointed by ..........
1) Finance Minister
2) RBI
3) SEBI
4) FSDC
5) None
6. Banking Ombudsman Scheme come into effect from .............
1) 2000
2) 1995
3) 1999
4) 2010
5) 1981
7. As per the present rules, any person can file a compliant before the Banking Ombudsman, if the satisfied reply is not received from the bank within a period of ......
1) one month
2) three months
3) two months
4) six months
5) None
8. When the Ombudsman rejects the compliant of the customer?
1) If the customer does not approach the bank first.
2) One has not made the complaint within one year from the date one has received the reply of the bank or if no reply is received if it is more than one year and one month from the date of representation to the bank.
3) Subject matter of the complaint is pending for disposal / has already been dealt with at any other forum like court of law, consumer court.
4) Complaint is frivolous or vexatious.
5) In all above cases, the ombudsman will not accept the compliant from customer.
9. The fee collected by Ombudsman to take compliant from the customer .............
1) Rs.5
2) Rs.100
3) Rs.10
4) Fix by the bank
5) No fee collects by the Ombudsman
10. The Ombudsman take the compliant and can take action if ..........
1) Non - payment or delay in payment of inward remittances.
2) Non - credit of proceeds to parties accounts, non - payment of deposit or non - observance of the Reserve Bank directives.
3) Not accepting the legal tender and or for charging of commission in respect thereof.
4) Inordinate delay in the payment or collection of cheques, drafts, bills.
5) In the all above cases the ombudsman take action against bank.
11. When the Ombudsman take action against the bank?
1) Collecting charges without adequate prior notice to the customer.
2) Refusal to accept or delay in accepting payment towards taxes, as required by government.
3) Refusal to close or delay in closing the accounts.
4) Non-observance of Reserve Bank guidelines on engagement of recovery agents by banks.
5) In the above all cases, Ombudsman take action against the bank.
12. On 24 May 2007, RBI framed a rule that any customer not satisfied with ombudsman decision, then the customer can put an appeal to ...........
1) Governor, RBI
2) Governor of that State
3) Finance Minister of India
4) President of India
5) Deputy Governor of RBI
13. RBI amended Banking Ombudsman Scheme includes complaints relating to Internet Banking and Non-adherence to BCSBI Code on 5 February 2009. BCSBI stands for ..........
1) Banking Core and Standards Board of India.
2) Banking Codes and State Board of India.
3) Banking Codes and Standards Board of India.
4) Business Codes and Standards Board of India.
5) Banking Codes and Standards Bureau of India.
14. RBI constituted committee under the chairmanship of ........... to review the Ombudsman Scheme on 7 January 2013.
1) C. Rangarajan
2) Suma Chakrabarti
3) Suma Varma
4) Usha Thorat
5) None
15. Banking Ombudsman can grant compensation up to .........
1) Rs.50 Lakh
2) Rs.10 Lakh
3) Rs.35 Lakh
4) Rs.5 Lakh
5) None
16. For mental agony, the Ombudsman can grant compensation up to ..........
1) Rs.1 Lakh
2) Rs.2 Lakh
3) Rs.25 Lakh
4) Rs.10 Lakh
5) None
17. On 11 May 2015, RBI advised all public sector banks and some private and foreign banks to appoint an internal ombudsman. The internal ombudsman would be designated as CSSO. CSSO stands for ..........
1) Central Customer Service Officer
2) Chief Customs Service Officer
3) Core Customer Service Officer
4) Chief Customer Second Officer
5) Chief Customer Service Officer
18. On how many grounds of complaints / deficiencies in bank services, the present Banking Ombudsman Scheme providing relief to bank customers?
1) 18
2) 75
3) 4
4) 11
5) 27
19. 41st G7 summit was held in Schloss Elmau, Krun, Bavaria in...
1) France
2) Canada
3) Japan
4) Germany
5) Italy
20. What is the Theme of G7 Summit 2015?
1) Save the World from Recession
2) Right decision for Right Action
3) Think Ahead. Act Together
4) Together for a Nice future
5) None of above
21. Union Ministry of Roads Transport & Highways announced which project of linking borders and coastal areas with road network?
1) Bharat Mala
2) Bharat Sagar
3) Bharat Chandrika
4) Pradhanmanthri Grameena Sadak Yozana
5) Bharat Anubandh
22. Union Minister for Road Transport and Highways is .........
1) Nitin Gadkari
2) Arun Jaitley
3) Smriti Irani
4) Suresh Prabhu
5) Sadananda Gowda
23. Alandur to Koyabedu, the 10 - km stretch of Metro Rail service launched on 29 June 2015 launched in .........
1) Chennai
2) Mumbai
3) Delhi
4) Hyderabad
5) Kolkata
24. Which state became the largest Producer of Solar Power after installing 1167 MW solar power plant, demoting Gujarat to second position?
1) Tamilnadu
2) MP
3) Rajasthan
4) HP
5) Haryana
25. CTBT Stands for ..........
1) Combined Test Ban Treaty
2) Comprehensive Tool Ban Treaty
3) Comprehensive Test Ban Treaty
4) Collective Test Ban Treaty
5) None
26. Indo-Bangladesh ODI series won by Bangladesh. The man of the series is ........
1) Mashrafe Mortaza
2) Mohammad Mushfiqur Rahim
3) M.S. Dhoni
4) Mustafizur Rahman
5) Virat Kohli
27. FIFA U-20 World Cup won by ..........
1) Serbia
2) Brazil
3) Argentina
4) South Africa
5) Uruguay
28. Which Indian scripted history by becoming the first Indian basketball player to be drafted in the National Basketball Association (NBA) on 26 June 2015?
1) Narender Kumar
2) Joginder Singh
3) Satnam Singh Bhamara
4) Amit Pal Singh
5) None
29. First Day - Night Cricket match will be played on 27th November 2015 at .......... between Australia and New Zealand.
1) Adelaide Oval Stadium (Aus)
2) Sydney Cricket Ground (Aus)
3) Brisbane Cricket Ground (Aus)
4) Eden Park (New Zealand)
5) Basin Reserve (New Zealand)
30. One of the oldest galaxies in the universe, CR7 (COSMOS Redshift 7) has been named after ........
1) Diego Maradona
2) Viswanathan Anand
3) Lionel Messi
4) Gerard Pique
5) Cristiano Ronaldo
31. Bharti Airtel has become the 3rd largest telecom company in the world having 303 million subscribers. Which company is top in this list having 626.27 miilion subscribers?
1) Aircel
2) China Mobile
3) Vodafone
4) Unimobile
5) MTS
32. 'Transcendence My Spiritual Experiences with Pramukh Swamiji' co-authored by A.P. J. Abdul Kalam and ..........
1) Manav Gupta
2) R. Narasimha
3) Sivathanu Pillai
4) YS Rajan
5) Arun Tiwari
33. 16th World Sanskrit Conference hosted by .........
1) Thailand
2) Japan
3) USA
4) Sri Lanka
5) Nepal
34. New president of ICC (International Cricket Council) is ........
1) Ravi Shastri
2) N. Srinivasan
3) Lalit Modi
4) Zaheer Abbas
5) Mustafa Kamal
35. ICC (International Cricket Council) headquarters located at ..........
1) Mumbai
2) Sydney
3) Lords
4) Dubai
5) New Delhi
36. Present chairperson of the Central Board of Direct Taxes (CBDT)?
1) Anita Kapur
2) Arun Jaitley
3) Rajiv Mehrishi
4) Raghuram Rajan
5) Chitra Ramkrishna
37. Tanzania president visited India. He is .......
1) Abdel Fattah el-Sisi
2) Mulatu Teshome
3) James Michel
4) Beji Caid Essebsi
5) Jakaya Kikwete
38. The capital of Tanzania ...........
1) Cairo
2) Addis Ababa
3) Victoria
4) Tunis
5) Dodoma
39. The currency of Tanzania ...........
1) Pound
2) Birr
3) Rupee
4) Dinar
5) Shilling
40. On whose memory, the National Statistics Day observes on 29th June every year on the eve of his birth day?
1) Chidambara Chandrasekaran
2) J.K. Ghosh
3) Pranab Kumar Sen
4) Samarendra Nath Roy
5) Prasanta Chandra Mahalanobis
41. Bimal Roy was removed as the chief of .....
1) DRDO
2) Indian Statistical Institute
3) Delhi Law minister
4) Chairman, National Human Rights Commission
5) None
42. Who has been appointed as the Director of Indian Statistical Institute (ISI) recently?
1) G. Satish Reddy
2) S. Christopher
3) Sanghamitra Bandyopadhyay
4) R.C. Tayal
5) K.V. Chowdary
43. Election Commission of India suspended the recognition of ......
1) PDP
2) BSP
3) BJP
4) Congress (I)
5) NPP
ANSWERS:
1-3, 2-3, 3-5, 4-5, 5-2, 6-2, 7-1, 8-5, 9-5, 10-5
11-5, 12-5, 13-3, 14-3, 15-2, 16-1, 17-5, 18-5, 19-4, 20-3
21-1, 22-1, 23-1, 24-3, 25-3, 26-4, 27-1, 28-3, 29-1, 30-5
31-2, 32-5, 33-1, 34-4, 35-4, 36-1, 37-5, 38-5, 39-5, 40-5, 41-2, 42-3, 43-5
